LEADER IN COMPUTER SUPPORT
SBS Network Support focuses specifically on serving small businesses by meeting all of their IT needs. Our team can monitor and manage all of your computers 24 hours a day from a secure remote location. We’ll handle all security threats and patches, manage your office email, supply anti-virus software, and more.
What are IT Managed Services (MS)?
“Managed Services” is an industry buzzword that means “Outsourcing of all, or part of information technology service needs”. These services include 24/7 monitoring and maintenance of all computers on the network, administration of network security, managing data backup and disaster recovery, Malware and virus protection. An IT Managed Services provider can provide these services locally or remotely with the use of proprietary tools.
What is a Managed Service Provider (MSP)?
A Managed Service Provider is a company that provides partially or fully outsourced IT Support and management as a service. When they manage all IT Support Management roles, they can handle any technology needs of a business.
What if we already have internal technical IT Support staff?
No problem! Many of our customers have a designated IT Support person or in-house IT department to handle day-to-day technical issues and minor network problems. These organizations often count on us for the most critical IT Support functions, such as strategic advice, technical projects, second opinions, IT security and advanced Business Application support.
How would my business benefit from Managed IT Service in Ohio?
Major benefits proven with “SBS”’s IT Support & Managed IT Service in Ohio include:
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Reduce Annual IT Costs.
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Reduce HR responsibilities and operational headaches
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Improve network performance and access
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Improve employee satisfaction with IT Services and Support
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Receive peace of mind in knowing that true experts are managing your IT environment
What if I have a problem after business hours or over the weekend?
A dedicated IT Support Helpdesk Engineer is on call to assist you and can be reached by calling our designated number. You get a live person when you call.
How does "SBS" support my business if it is located outside of Ohio?
“SBS” currently has clients with branch offices in several states. Using remote IT Management Service tools, “SBS” can manage any IT environment anywhere in the country or the world. We currently have remote clients that we have never had to have an onsite visit. When “on-site” support is needed, “SBS” provides local IT Support through our partner network to fulfill the agreed-upon service levels. 90% of the time a remote session fixes our client’s issues!
Can you recommend and/or purchase hardware and software products for me?
We can usually meet or beat advertised prices on hardware and software products, and we are always happy to offer unbiased product recommendations.
Our office computers are running slow. Can you help with that?
Sure we can! Making sure your entire IT environment is running efficiently is what we do. And, once we have your systems in top shape, our monitoring and maintenance service will keep it that way!
We’re always losing files and spending hours looking for them. Can you help?
Absolutely. That’s one of the things we do for our IT Managed Services clients. We ensure your data is readily available and backed up in case a disaster happens!
My internet is slow or down!
Internet issues can be a result of many different variables. We can check if others are having the same problem. We will quickly troubleshoot and resolve all of those issues.
Why can’t I print?
Well, sometimes it’s the basics. As silly as it sounds, most of the time we troubleshoot a printer issue, the printer is either turned off or out of paper. If the problem is hardware or network related we can usually get things working quickly with minimal inconvenience to your staff.
What about Anti-Virus software?
First and foremost, you never want to go without security protection on your computer. We manage every computer on your network in our support package. We include a centralized Spyware, Malware, and Virus protection package. We also install a “Next Generation Firewall” as part of our package. Our firewall includes 2 layers of virus protection, Phishing monitoring, Web filter, Application Control and more.
How can I access my computer remotely?
Our package also offers a secure VPN (virtual private network) so you can securely access your computer from home or while traveling.
How can I get more information and get started with your IT Consulting Services?
Just give us a call at (440) 863-4020 and sign up for your FREE IT Assessment today.
